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FAQs

Frequently Asked Questions

Browse packages on our homepage or search by destination, select the package that fits your dates and group size, and submit an enquiry. Our travel team will confirm availability and share a payment link to lock in your booking.

Yes. Every package can be customized. Mention your requirements in the enquiry form or WhatsApp us directly, and our travel experts will rework the itinerary and send you an updated price.

We accept UPI, all major debit/credit cards, and net banking through our secure payment gateway. For select packages, a partial advance payment with the balance due before travel is also available.

Yes, a detailed invoice and booking confirmation are emailed to you automatically once payment is received. You can also request a copy anytime through WhatsApp or email support.

Cancellation terms vary by package and how close to the travel date you cancel, since hotels and transport have their own policies. The exact terms for your booking are always shared before you pay — check your confirmation email or ask your travel expert.

In most cases, yes — rescheduling to a different date is easier than a cancellation and often has lower or no fees, subject to hotel and transport availability. Contact support as early as possible to check options for your booking.

For domestic trips, carry a valid government photo ID (Aadhaar, passport, driving license or voter ID) for every traveller, plus your booking voucher. For international packages, a valid passport and any required visa are needed — we'll share the specific list with your itinerary.

Vouchers are usually shared 24–72 hours before departure once all bookings are reconfirmed with hotels and transport partners, and always emailed to you well before your travel date.

No — you can submit an enquiry and book without creating an account. Signing in simply lets you track your bookings and enquiries in one place for future trips.

Message us on WhatsApp or email care@qubeplexholidays.com with your booking reference and the updated details, and our support team will update your record.
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